Psychology and Resistance of Changes

Psychology of change

Navigators

• Help you succeed

  You should

• Celebrate their behaviors
• Use them as champions

Critics

• Have passion and energy

• Have valid fears

  You should

• spend time with them
• Persuade them

Victims

• Need to express emotions

• Take change personally

  You should

• Listen to and empathize with them

Bystanders

• Are difficult to understand
• Do not know what’s going on

• Continue with normal routine

  You should

• Communicate with them
• Ascertain their feeling

Emotional respnse to change

Denial -> Resistance -> Acceptance -> Exploration -> Commitment -> Growth

Connect with individual on three levels

• Head (rational)
• Heart (emotional)
• Feet (behavioral)

Handling resistance to change

• Are all your leaders and managers role modeling the new processes and behaviors
• Do people understand the reason for the change
• Do people care about the change being successful
• Do people have the knowledge and ability to be successful in the new world
• Are the right reinforcement and recognition programs in place